Special Return Policies
•         Some Items on our site are listed as a / or have a Special Return Policy: meaning if the requirements are not met
by the specified time limit stated under the product or listed on the
Return Policy on our info page, you will not receive a
replacement part or an RMA to claim the product. We do not have room for error on returned products, make sure you
read and follow all policies carefully.


1. A complete description of the problem is to be provided by the customer. Error descriptions such as "defective", "not
working" or "DOA" will no longer prove acceptable for a RMA to be processed.

2. All non-defective returns are subject to a 20% re-stocking fee.

3. A test bench of $35.00 will be assessed to defective claims where product proves to be in working condition.


RMA Conditions
•         Return Merchandise Authorizations (RMAs) must be valid, unexpired, and issued for the product being returned.
•         RMAs are valid only within the 15 day time line specified in the Return Policy or the shorter time lines specified in
the Special Return Policies above, whichever is shorter. Only one RMA is issued per return. When it expires, you may no
longer return your product.
•         If you are returning a product (defective or non-defective) you must pay return shipping fees.
•         In some cases, we will issue a “call tag” and the shipper will come to you to pick up the product. In most cases, we
will not and you will have to take your return to an authorized facility such as a Post Office or a UPS facility or a Mailboxes,
etc. Facility.

After the Return is Received
•         Please allow up to fourteen days for your return to be shipped to our Returns Department, depending on the
Please also allow approximately fifteen days to process your return AFTER it has arrived at our Returns
•         Depending on the applicable policies above, you can request either a credit or a replacement when you return your
If you request a credit (Your STATE TAX is NOT REFUNDABLE), your original method of payment will be credited
as soon as possible after your return is processed and approved. If you request a replacement product, your
replacement order will be sent to fulfillment once your return is processed and approved. How quickly your replacement
product ships after that depends on product availability.
•         We do not ship your replacement order before we receive your return (cross-ship). If you need a replacement
sooner than the time line outlined above, please place a new order on the website, independent of the returns process.
Phone: (580) 250-0094
FAX: (580) 595-9314
Your Name:
Your E-mail Address:
Your Phone Number:
SKU # listed on our website
(starts with buopc#####)
MPN # (listed on the product)
Serial # (listed on the product)
Order # (listed on your Invoice).
Credit Card Last 4 numbers:
or please state "Paypal" used to
purchase the product.
Purchased Date:
Delivery Date by Carrier:
List the problem(s) you are
having with the product.
List the Shipped To Address:
(Listed on the Invoice)
Please state Credit or
Replacement product
RMA's are only valid for 15 days, once we receive your
request form and it has been approved, your RMA # will be
emailed to the address that you have provided. RMA
processing usually take 24hrs to receive a response.
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